This policy explains what personal information Monarch Research Lab collects, how we use it, and the choices you have.
Information we collect
- Information you give us: name, email, phone, shipping and billing address, researcher type and the confirmations you make when entering the site or ordering.
- Payment information: handled directly by our payment processor. We do not store full card numbers.
- Automatic information: IP address, browser and device type, pages viewed, and cookies or similar tools.
How we use it
- To process, ship and support your orders.
- To verify eligibility and keep records of research-use confirmations.
- To prevent fraud and misuse, and to meet legal obligations.
- To send order updates and, if you opt in, news and offers. You can unsubscribe at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the business (payment processing, shipping, hosting, email), and with authorities when the law requires it or to protect our rights.
Cookies
We use cookies to keep the site working, remember your cart, and understand how the site is used. You can block cookies in your browser, but some features may stop working.
How long we keep it
We keep order and verification records for as long as needed for tax, legal and compliance reasons, and delete or anonymize other information when it is no longer needed.
Your rights
Depending on where you live (for example, California), you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of certain uses. Email support@monarchresearchlab.com to make a request. We will not treat you differently for using these rights.
Security
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Children
This site is only for adults 21 and older. We do not knowingly collect information from anyone under 21.
Changes and contact
We may update this policy by posting a new version here. Questions: support@monarchresearchlab.com